Your Guide to All Things Privacy
HOW WE GET YOUR INFO
Most of the information you, the customer, provide us with happens when you’re engaging with us. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via any communication you may have with our customer services team
WHAT YOU'RE USING (YOUR DEVICE INFO)
When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.
When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.
When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.
COOKIES AND STUFF
KEEPING YOU IN THE LOOP (MARKETING)
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news. With your permission, we can contact you via email, text or keep things traditional with post.
Not all the best things in life are free. At some point, if you buy charity merch from us, we’ll need to take the payment for them. We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details. Good to know, right?
THE NITTY GRITTY (FRAUD PREVENTION)
To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.
LOGGING VIA THIRD PARTY SERVICES
If you decide to log into your account with us using a third-party service such as via Facebook, some information must be shared for this to work. Doing this helps you log in faster in future and saves you remembering several passwords at once.
COOKIES (MORE INFO)
Functionality Cookies -
The cookies required for users to navigate the website and use features such as add to bag and login.
Preference Cookies -
The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal.
Analytics Cookies -
The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
Targeting and Advertising Cookies -
The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.
If you need any more information please don't hesitate to contact us via our socials.